CRAFTING SUCCESS

Crafting Your Success

2011-12-09T07:56:00.000-08:00

Rural Tourism Development - Philippines

Checking out exciting tourism product found in remote island areas. Creating infrastructure strategies. Bob Tuss, International Marketing expert listens carefully to local concerns and comments.

TAKING CARE OF BUSINESS - Strategies that work!

2011-11-28T07:06:00.000-08:00

R.G. (Bob) Tuss DMATP
Recipient -
William Van Horne Visionary Award Peer Recognition - More Than 45 Yrs - Visionary Tourism Development.

Most Recent Projects:
*Guyana, *Colombia - Multiple, *Bolivia - Multiple,*Azerbaijan-Multiple, *Georgia-Multiple, *Kazakhstan-Multiple, * Uzebekstan, *Armenia-Multiple, *Central Asia-Multiple, *South East Asia, *Eastern Europe, *Russia-Multiple, *Siberia-Multiple, *Middle East, *Canada-Multiple, *USA, *Philippines-Multiple, *Peru, *South Korea, *Japan. and more.

Photos (La Casa del Sombrero Familia Hurtado, Suaza, Huila, Colombia & Boarder Camp Southern Urals/Northern Kazakhstan)

*CREATIVE * EFFICIENT * DYNAMIC
“Proven Strategic Thinker And A Results Driven Marketer.
Senior Business Strategist, Coach, and “hands on” real time practitioner who can claim measurable personal accomplishments. In a world where there are two basic types of industry influencers: entrepreneurs-those who are predisposed to work independently and: corporate leaders-those who can lead and work well in a team, Bob is a rare individual who understands and thrives in both environments. A genuine Change Agent recognizing the values of tradition and progress. One of the best!” (Un-paid Associate quote) Thank you Laurie!

“Understanding OWNERSHIP…… is having experienced paying the bills out of one's own pocket.” (My quote)

2011-11-26T10:31:00.000-08:00

TOURISM MARKETING & DEVELOPMENT
* Marketing Plans
* Internet Marketing
* Service Culture
* Tour Packaging
* Client Rewards Management
* Strategies
* Action Plans
* Training
* Culture Sensitivity
* Indiginous Peoples Tourism Development
* Tourism Master Plans
* Tourism Economic Planning
* Tourism Audit, Indexing, Evalulation
* Hotel & Resort Marketing
* Needs Assessment
* Franchising
* Coaching, Advisors, Consultant

Individuals. Company. Community. Government. Hotel & Resorts, Tour, Travel, & Transportation Company's, Community Tourism Development, Food & Beverage Operations, Stakeholder Liaison

* Philosophy - Trends - Mission Crafting * Image - Branding - eCommerce Marketing
* Product Development
* Risk Assessment. Risk Mitigation.

Experienced. Knowledgable. Street Smart, Leading Edge.
Proven Performance Worldwide! Testimonials say it best!

STRATEGIC MARKETING - Explore The Potential!

2011-11-23T06:50:00.000-08:00

EXPERIENCE THAT REALLY COUNTS
Sure, anyone can tell you anything about themself, but, performance rests with testimonials and legacy. When you want good advice and a project done right, perhaps my assistance will compliment you in CRAFTING SUCCESS for your enterprise. HIRE ME!
Robert Tuss
Have Passport. Will Travel.
Explore the potential!
clydesdalehouse (at) gmail.com
(Photo -Ancient Zoroastrians Fire Worship Temple, Azerbaijan )

Robert Tuss, under service contract, was the recent Executive Director of Karate BC, British Columbia's only sanctioned organization for Karate in the Province of B.C. With over 130 Clubs and some 4,000 plus members Karate BC is recognized by Sport BC, The B.C. Provincial Government Community, Art & Sport Ministry, Karate Canada and holds World Karate Federation status.

"One of the most crucial tasks of the Executive Director is to help the Board of Directors with planning. Mr. Tuss was instrumental in ensuring that our recently completed 5 year Planning Session was a successful venture. Niche marketing was also a key topic. Mr Tuss was an invaluable participant." Dan Wallis, President - Karate BC

TESTIMONIALS - SAY IT BEST!

2011-11-21T06:45:00.000-08:00

Graffiti & Testimonials(Random Selection From Files)

Dear Bob - On behalf of the Province of British Columbia, I would like to congratulate you on your recent William Van Horne Visionary Award, presented to you by Tourism British Columbia and the Council of Tourism Associations of British Columbia (COTA) at the B.C. Tourism Industry Conference held earlier this year. I want to thank you for your role in developing British Columbia's tourism industry. It is your vision and creativity that led to the creation of the Tourism Industry Association of BC, which led to the eventual creation of COTA, a strong voice for tourism in our province. - *COTA now renamed TIABC
Sincerely Stanley B. Hagen, Minister
Tourism, Sport and the Arts

Robert (Esquire)
“The Queen has commanded me to thank you. The Queen hopes for great success and sends her best wishes to you.”
Kenneth Scott - Her Majesty’s Secretary
(Buckingham Palace)

“Always enjoy our times together; the rewards of our friendship has always been the candour and the schemes.”
Rick Antonson – President/CEO Tourism Vancouver & Chair IACVB International Assoc. of Convention & Visitor Bureaus. Washington DC

We have recently received notification of your work overseas. Our country is strengthened at home and abroad with these contributions. I would like to thank you for your efforts on behalf of the people of Canada for the generous gift of your time and talents. We appreciate having you in our community.”
John Cummins
M.P. House of Commons
(Canada)

I MUST SAY THANKS ALOT FOR YOUR KNOWLEDGEABLE VISIT.I FEEL PROUD TO BE ASSOCIATED WITH YOUR GUIDANCE. HOPEFULLY WE CAN STRIVE TO IMPROVE OUR SERVICE AND EFFICIENCY.
jerrydeoriginol - Famous Jerries All night long -- Georgetown, Guyana

Hi Robert…. I think you did some great things as they related to the BC Games and I know you had a great deal of enthusiasm for the Games.
KJM - BC Games Chair

"Hi Bob. We've been emailing back and forth the past few days about the wording on a contract I've been preparing and it reminded me on how much I appreciate your extensive travel industry knowledge and our 30 years of friendship. You have often been helpful in keeping my mind focussed rather than allowing it to beat around a topic. You are very much appreciated, Bob. - George
George Bell President/Owner
Bell Tours & Travel
Ocean Park, British Columbia, Canada

“ I have known Bob on a business basis for the past 34 years. First when I was a Bank Manager, throughout my tenure including Senior Divisional Executive in Bank’s regional headquarters, and in more recent years as a private sector businessman. I have never received any negative feedback from mutual contacts about his business ethics or character. A character yes, with a quick mind, logical thinker and one who embraces new ideas and concepts turning them into mainstream opportunities. I am quite prepared to recommend Bob to any endeavor he undertakes.
Brian Hann. Franchise/Consultant/Independent Business Owner
(Vancouver, B.C.)

“ Dear Bob. Writing to you from Armenia with great love & respect. We are missing you so much! We are going to exceed your expectations and please, you also write to us when possible. The promotion of our next Silk Road Rally is going to start in December and will be run in August. Hasmik and Karen send you best regards! We are looking forward to seeing you soon again. Lots of good wishes, kind reflections and thoughts”.
(Your students from Adventour Travel and Motor Club /Yerevan/Armenia)

Muy agradecidos por tu trabajo. Estamos pendientes de terminar la traducción, que nos permita tener una visión clara y contundente de tus recomendaciones.
Mil gracias.
JAKELINE SIERRA CHAVARRO
Jefe Dpto. Promoción y Desarrollo
Cámara de Comercio de Neiva, Colombia

“ The quality and diversity of the discussions at my table was extremely valuable. The occasion was precisely the right forum to advance creative and cooperative thinking among community members. Thank you for sharing.”
Joy Leach
(Island Community Mayor)

“Thank you for your help, thank you for your attention. I’m sure your advises will help us to improve our business.”
Eduard Edokov/the General Director Alliance Marketing Group
Alatau Health Resort & Interlux Country Club (Central Asia’s only golf course)
Almaty, (Kazakhstan)

“ It is not very often that a group of students will unanimously agree that one instructor stands out so significantly. We are imploring your return next year! Classes will be dull without you.”
B.C. Institute of Technology (B.C.I.T.) Students.

“ Thank you for your days with us. Now we are missing for our joint working days. Every time we will happy to see in Baku again. By for now Mr. Bob.”
Kamran. “ P.S. Got our IATA! Thank you for assistance."
Kamran Gajar/Director Global Travel Agency
Baku, (Azerbaijan)

“Hey Bob. I will keep you updated on the issues of our cooperation with the Tourism Minister. You are a very business orientated person and I like this approach a lot. You did a great job with these guys.”
Elnur Allahverdiev/Country Representative-
(Azerbaijan)

“Your dedicated consultation and service with our hotel projects this 4 last years our families thanks you.”
Mr. H. Naya, President / Dr. Sen (Tea Master)
Urasenke Foundation
Kyoto, (Japan)

“ You are an awfully good hotel man. You did all the right things.”
Raymond Willie Jr.(Dallas)

“ Dear Bob – You gave us new perspective within which to view the Tourism Program. Your enthusiasm and commitment were infectious. We will introduce the changes you have proposed. Our best wishes and see you."
Ester V. Tan Ed.D Vice-President for Academic Affairs
Foundation University – Philippines

" This is the third time I have had the pleasure of congratulating you for your efforts on behalf of the Canadian Executive Services Organization. At the request of the Foundation University in Dumaguete City in the Philippines, you were asked to develop a comprehensive curriculum and course syllabi for a hospitality, restaurant and tourism program and to conduct skills training for the faculty. My understanding is that your outstanding efforts were much appreciated.
Once again, thank you for your generous time and expertise."
Your truly.
John Cummins, Member Parliament, Canada

Hello, Robert! Your report for sure is very important, useful and helpful for us! We are trying to follow every your word and do our best to improve our business. Best regards, Russian girl Ann. Anna M Abdrakhmanova - Agency Translator
Sputnik Tours – Chelyabinsk Russia

“ I shaved my legs for this? Thank you for your honesty. No one else told us the truth.”
Judy Parker Owner/Chez Michael Restaurant.

“As staff, you all know I have purchased another hotel that will take up a considerable amount of my time over the next few months. During this transition period, Bob, as interim Managing Director, brings with him a history of extensive knowledge and experience in the hotel and tourism industry. We are privileged to have him aboard and have the opportunity to be able to work with him and benefit from his expertise. Focus will be on restructuring positions, teamwork and professional growth under Bob’s direction.”
Melvina White – Hotel Owner
(British Columbia)

“ I found your report excellent and insightful. It is my intention to use your report to frame out, a decision piece from where we can focus on moving forward. The area of Technology and change is massive. Your ability to provide a manageable examination of this major subject is an achievement in itself.”
Thomas Penny, Manager Corporate Systems.
(Government of Canada)

“ We would like to thank you for your earlier assistance in program development of the Foundation Program in Tourism Management and hope you are satisfied with the final product. Your continued support with our now formed Advisory Committee is welcomed.”
Leslie Triplett/Director of Management Studies.
(Simon Fraser University)

“ I am honored to have been presented with this Canadian tourism Medal presented by the Canadian Government. As you have contributed greatly to our Tourism Industry I’m pleased to share the award with much appreciation for your personal dedication.”
Grace M. McCarthy, Deputy Premier
(Province of British Columbia)

“ You have truly done a great job for us.”
Pat Jordan, Minister of Tourism (Province of British Columbia)

“ I would like to compliment you and all those that have been associated with completion of the interactive video systems and video displays. You should be very proud of your participation and I am glad it has worked out so well.”
David Podmore, President B. C. Pavilion EXPO 86/Jimmy Pattison Chairman
(British Columbia)

“Thank you profusely for your insight, graphic and ho holds barred techniques. I can’t believe the whole thing! What was I thinking before?”
Anonymous & rejuvenated Senior Executive (Ottawa, Canada)

“Thank you again for your very kind words. Your address was warm, meaningful and intuitive. Gordon *(Shrum) Grace *(McCarthy) and I enjoyed both your words, and our lunch together. I congratulate you on the Asia Pacific Project Bob. It is always a pleasure to work with you.”
Pat Carney, Senator
(Canada)

"You have gone overseas many times to assist developing countries:by my account, this was your fifth time to Armenia alone. It seems that your reputation has grown to the point where the people in Armenia request your advice and assistance. Kudos to you for sharing your experience and expertise to businesses throughout the world." John Cummins M.P. House of Commons (Canada)

“May I take this opportunity of extending to you our heart felt appreciation and thanks for a job well done. Both B.C.I.T. and the Industry will benefit from your deliberations. Again, many thanks for the tremendous job that you have done Bob.”
John D. Kyle, PhD Dean School of Business
British Columbia Institute of Technology

“On behalf of the Economic Development Association of this Province I would like to thank you. Without your professional contribution our Spring Conference would not have been such a great success.”
Annemarie Koch, Conference Organizer

“You can be justifiably proud of your contribution and ultimately to the economic growth of the region and our province. You have helped create a memorable and worthwhile event that will benefit the entire community.”
Stanley B. Hagen, Minister. Regional and Economic Development
(Province of British Columbia)

"Dear Bob - This is the fourth time I have had the pleasure of congratulating you for your efforts on behalf of the Canadian Executive Services Organization. I understand that you went again to Baku, Azerbaijan and advised a travel company on establishing co-operation with international partners. You also developed a website to international standards, conducted training in marketing and sales techniques and provided recommendations on tour packaging and sales techniques manuals. Thank you again for sharing your professional knowledge and experience to help others internationally."
John Cummins, Member of Parliament
Delta-Richmond East/ Canada

Managing Director – Dorchester Hotel – Dear Bob-
“Just a note to thank you for being such a gracious host. Your (Chef’s Table) was wonderful. Wasn’t our group unique? The conversation was lively, the atmosphere congenial and the “repas” was brilliant. My appreciation to the creator of such a superb dinner. It is so refreshing to see the business community have the opportunity to meet in such a pleasant venue. Once again Bob, Thank you.”
Nicole Ney/School District Director – Vancouver Island, British Columbia

“ I applaud you for your courage, and fortitude for bringing up these issues and wish you the best in being able to change the trend that is already in the travel industry. I offer my services to help spread the word to those who need to be informed.”
Peter Armstrong Vice President & General Manager/Gray line,
(and - later – CEO/Founder The legendary ‘Rocky Mountaineer’ Rail Tours.) Canada

“Wow. I get it now! Thank you for pulling us out of the dark. There is something akin to shadow boxing here. Your skills Bob, kind of sneak up on you.”
Random – Industry Quote

“The effort, the knowledge and time you have given to us is gratefully acknowledged. Thank you for sharing Bob.” (Major Industry Competitor)

Hi again.
Thanks. Just admirable. One should learn from your tough motivation!
Best regards.
Hayk Antonyan, Yerevan, Armenia

"Robert, your many strengths and skills, such as international experience with knowledge of Asian and European cultures, and expertise in both marketing and operations all contribute to the Gappanna Estates (GENA Trading Group) way of doing business."
GENA TRADING GROUP/Gappanna Estates, Karnataka, India
Iychettiera M. Ganapathy, Managing Director

“ Dear Bob. Once again, thank you for the valuable contribution of your time, energy, and, above all, your years of knowledge and experience. You have been valued “goodwill ambassadors” for CESO and for Canada.”
(Gordon Cummings – President and Chief Executive Officer)
CESO International Services

Attention: H.E. Ambassador Mr. R. Lysyshyn
Your Excellency,
As a volunteer working in the Communications Department of the Canadian Executive Service Organization (CESO), I thought you might like to have a copy of a recent letter sent to a Canadian Member of Parliament. The assignment described is in a geographic area of interest to you.
Sincerely,
Graciela Ronderos
CESOSACO
COPY Highlights

SPECIAL CONSTITUENCY NEWS Mr. John Cummins, M.P.
Delta – Richmond East

Dear Mr. Cummins,

You will be interested to know about one of your constituents who recently completed an assignment for CESO. You may wish to mention this during your 60-second special announcement time in the House, and/or in your constituency newsletter, or send along a congratulatory note.

Mr. Bob Tuss went to Chelyabinsk, Russia, to work with a hotel focussed on health treatments, to improve management of its facilities and train staff in western standards of customer service. Bob assessed the current status of the property, operations, marketing techniques and customer relations, and wrote a report containing guidelines for management and marketing. He introduced western models of hotel management, marketing and customer services. Staff skills and the quality of housekeeping have improved. Bob emphasized the need for modernization of the sanatorium adjacent to the hotel and designed material for a “Day Spa.” He advised developing a partnership with tourism associations and the Chelyabinsk hospital to access potential guests.

CESO is celebrating its 40th anniversary. For all these years, volunteers like Bob, and other highly skilled individuals, have been using their professional expertise and experience to help others. CESO volunteers have put a human face on Canada through their assignments abroad and, beginning in 1969, through a series of national programs, have worked with Aboriginal peoples, women, youth and communities across Canada.

CIDA, INAC and hundreds of Canadian corporations and individuals support CESO. We are proud to be part of Canada’s effort to stimulate development in our country and in disadvantaged economies around the world. We thank you for your support of our initiatives and those of your constituent.

Yours truly,
Paul van der Wel
President & CEO
Celebrating the year of the Volunteer

Bob:It's a real pleasure working with a VA who is both creative and accomodating! Your proposal was a good one, and I'm glad it worked out.Once again thanks for being so cooperative. Bruce Chambers - Canadian Overseas Executive Organization
“ I have worked with Bob extensively and under the most difficult of circumstances. He has a strong substantive knowledge and understanding of technical issues, and, he is one of the best guys I know to have by your side in any battle.”
Michael Meyer
(Hollywood)

DIFFERENCE COUNTS – “Graffiti & Testimonials” are random selections from written acknowledgements received un-solicited from colleagues and client’s.*There are numerous additional testimonials available as required. (Photo - Tourism Ministry Quezon, Philippines)
HAVE PASSPORT/WILL TRAVEL

"Thanks Bob, you are AMAZING!"
(Brenda Ireland MBA, Project Director - The Upper St’át’imc Language, Culture & Education Society (USLCES) Cultural Centre Project – Lillooet B.C. Canada)

CAREER HIGHLIGHTS - PRIORS

2011-11-19T08:34:00.000-08:00

BOB'S PRIORS - Include - proudly being associated in cornerstone employment and in many direct ownership roles – Career Highlights

Most Recent Projects:
Eastern Europe/Baltics/Grand Caucasus/Central Asia/South East Asia/Russia/Siberia/Middle East/South America/North America

LOOKING INTO THE PASTWestern Canada Steel Limited/Cominco (Paymaster & Plant Security.Hilton Hotels International (Management Training)An “original member & incubator”Delta Hotel’s (Corporate Internal Auditor {Head Office} and assisting Management - Openings of all new Hotels.)
Hotel Real Estate Development & Sales. (Abbot Realty)
“Original” #1-Sunflight/Suntour Holiday/Royal Bank liaison and marketing executive opening up Western Region of Canada. Manager-"Original" -Freddy Laker/Canada/Britain Charters.
“Original”#1-All Fun Holidays/Silverwing Vegas/Reno Coach & Ward Air/PWA tours.
Marketing Director and Air Tour Development.
Originated first Canada air charters to Nevada. The “original” Western Airlines “Magic Weeks In Canada” Founder/Operator of 56 original FIT & Touring programs in Canada. Incentive, Adventure, Classic, Eco.“Original” Reel Fishing Adventures. First Canada-wide Sport Fishing catalogue and operation with 7 major airlines both domestic & international.
“Original” Travelvision/Mediavision – Video Travel Brochures and development of first fully integrated computer controlled Kiosk display and information systems (Highlighted) at
EXPO 86 – Developed content, video display and technology -*First World Display of multiple touch screen kiosk systems portraying British Columbia Tourism. B.C. Pavilion. Project Director. Time forward to Internet. Unique proprietary projects.
Club Universe/Unitours Southern California’s most successful Tour Operator (sold to Thompson Holidays) 5 years GSA and Canada Marketing Agent.
"Original"Global Travel Canada, Sunshine Travel, Agencies. Founding member/owner/operator.
Travelmaster Australia – High end Outback and Travel tours. Qantas/Continental Air.
"Original" MediaVision- Media-Videotex – Founding “pioneer’s of Touch Screen Kiosk’s” 1st. totally integrated, remote operated, independent managed screen node’s via one PC. - Forerunner to Internet development and deployment. (A PDA, Cell Phone, PC Screen is a "kiosk" in your hands.)Developed "Original" first Airline Kiosk Ticketing & Reservation Technology.
"Original" Imporex – Public Entity “Pioneer” Internet real time video streaming, Real time video distribution and quality high-speed peer point server network. SDSN - movies via Internet. CEO/Director.
"Original" GR - Technologies Co. Ltd. Korea - Alternative Energy Technology creating Heat & Power from agricultural & industrial waste plastics - North America Director Development.
Urasenke Foundation – Official Tea Masters (Kyoto Japan) Hotel & Resort Development.Managing Director - Canada***BENTLEY PACIFIC INVESTMENTS INC. - operative contractor on all projects owned solely and operated consistently from 1978 until 2000. Retired Company.* Many other smaller projects are meshed throughout this period as well. ie: teaching Tourism - B.C.I.T.(British Columbia Institute Of Technology), lectures, Tourism course development, Marketing, etc. with senior secondary institutions and Universities over 13-year period.

Economic Development Seminars – Conducted Provincial Government Community Seminars in most all towns in British Columbia, helping develop Regional Tourism and Economic Strategies.

'First Nations Aboriginal Tourism' Projects - British Columbia, Canada.

AND MUCH MORE………………Luxe Saturno Italian Supper Club, Witchita North Night Club, Restaurants, Hotels, Resorts, Fast Food (Maza Bars -Mediterranean) franchises. American Diners. Medical Tourism & Spa Projects.Proven Performance - Former Canadian Prime Minister John Chretian is credited with the line “ The proof is in the proof."Professional Associates Worldwide (PHOTO - Robert Tuss, Cliff Resort, Southern Urals, Russia)

CREATIVE! EFFICIENT! - GRAB THE MOMENT!

2011-11-17T10:43:00.000-08:00

*CREATIVE * EFFICIENT * DYNAMIC

CRAFTING SUCCESS - Pivotal roles with notable young and name brand organizations. Personal Ownerships, as well as numerous incubator, small, medium, large corporate and government assignments both domestic and internationally. Advisor and/or very hands on. Public Company know how? Absolutely!

PARTNERING NEW AND OLD ECONOMY

EXPERTISE – Marketing, both e-commerce and traditional. Strategies & Action Plans. Management. Communications. Liaison. Training. Coaching. - Private and Public Company’s. Government. Individuals. - Domestic and International expertise.
Short or long term projects. Day engagements are always welcome! Affordable too!

STARTUP * EXIT * EXPANSION * TURN-A-ROUND

LIKE WHAT? – “TOURISM & HOSPITALITY DEVELOPMENT”

The convergence of economic, demographic and cultural trends will continue to revolutionize the tourism industry. It is expected the next two decades will see more lifestyle changes than in the entire past century. Three driving forces: baby boomers, the rise of the urban middle class in emerging, previously under-developed countries, and, the reality that travel aspirations are becoming almost a human covet. Accelerating the process is technology – both travel-specific technology, such as the introduction of newer and cheaper transportation modes, and numerous unrelated but important technologies. The convergence of Internet, telephone and television in a digital soup and the increasing capability of pending technology will continue to drive change in ways as yet unimaginable.Recently noted is the example quoted; “the velocity of information transfer, the ‘death of distance’ and the ability to reach out to consumers all over the globe – all consequences of digital convergence -- is empowering everyone in the travel industry”.Customers are today further driven with a plethora of choice and information. The consumer experience, the tourist experience, now begins long before they leave home.

Tourism - Business, Educational Institutes and Government Agencies ‘hands on’ operative. Creative development projects big and small, as both an owner, executive, and/or senior consultant. Hotels, Resorts, Restaurants, Nightclubs, Golf Club, Coach-lines, Cruise-ships, Airlines, Travel Agency’s, Tour Operations, Community’s, Municipal, Provincial/State, Senior Government Agency Tourism Development Worldwide. * Published Studies.

Instructor & Senior Advisor at post-secondary levels in Tourism, it’s component sectors, and related business action strategies. ‘British Columbia Institute of Technology’, ‘Simon Fraser University’ British Columbia, Canada, and most recently the “Foundation University”, Philippines. Architect of numerous Tourism white papers, instituted course development material, instructed, and participated at senior committee levels in integrating academic and practical venues into the curriculum leading to Professional degrees.

‘Marketing. Packaging. Service Culture Development.’

Past member A.C.T.A., A.S.T.A., S.I.T.E., P.A.T.A., UFFTA, N.T.B., T.I.A.C., P.T.A.C., U.S.T.B., Founding member - Vancouver A.M & T.I.A.B.C., the forerunner of C.O.T.A. * Now renamed T.I.A.B.C. Downtown Vancouver Association - Chair Tourism, Vancouver Board Of Trade - Chair Tourism, British Columbia Provincial Chamber Of Commerce, U.S.A. National Speakers Association. Board and Chair of numerous Tourism Task Forces at municipal, provincial, state, federal and international conferences and organizations.

Volunteer to CESO/SACO, represented through CIDA/DFAIT - Canada Government Foreign Affairs. Roster Member TAM-BAS, "Turnaround Management & Business Advisory Services Programme". London, United Kingdom. http://www.tambas.org/

Pioneer member - Distinguished Member of Association of Tourism Professionals. DMATP
Recent recipient - 'William Van Horne Visionary Award' in Tourism Development.

Major Services – Hotels & Resorts. Hospitality Services. Small Business and Public Company. Community & Government -Tourism Strategies - Marketing and Development.

Pioneering student courses in the study of Tourism Marketing & Development. Expertise was on loan (from private sector) to government, college, university and national strategy planners on post secondary implementation of Tourism into Urban Planning, Real Estate, Chartered Accountant, Law and Ecology born Degrees. Many of the original courses now embedded in degree programs, either in Tourism & Hospitality, or combined in traditional graduate studies were initially incubated by myself (primarily British Columbia), or, in standing committee (private industry, government & academic leaders) as Tourism & Hospitality clearly became a major consideration as a federal export in Canada's economy.

Helped craft the ‘original & still highly successful’ SUPER HOST, B.C. project (Service Culture Training) and researched/ wrote ASIA PACIFIC SUPER HOST for the Asia Pacific Foundation under - Mary Collins, Member Parliament, Canada

WIRED or NOT – ‘Internet Pioneer’. *Published Studies.
Advanced technologies, content development and e-business marketing consultation. eg: Project Leader & pioneer development of the first, World Exposition (EXPO 86), remote driven, interactive multi-node (8), full motion video, still photo, dynamic graphic overlay, telephony integrated, touch screen display systems, content development and installations coupled with data capture management, controlled with software on a single PC.

Department Store, Government, Travel Bureaus, Museum, Exposition, and similar Kiosk self-serve system firsts. The forerunner of‘ desk top’ ‘lap top’ kiosk (PC) or any external wireless access to web content-the (internet). Market driven solutions!

Pioneered in advanced wired/wireless public access systems, real time video delivery and content development. Multi-channel strategies pioneering in Rich Media, Real time video web casting channels -‘Convergence Studio’ Multimedia & digital distribution solutions. - Entertainment (movie) and Travel/Tourism applications

Pioneering project – Revolutionary Voice Recognition, Voice Dictation, coupled to the ‘KEYLESS’ navigation of the web via PC, P.D.A, Laptop, Smart phones, Cell phones and/or any active connector to the worldwide web. ‘No hands’ operation. Voice activated and driven, including the dictating of email and voice receipt. Ultra fast wireless download from the World Wide Web.
Major Services – Internet Marketing Solutions. Public Company Strategies.

PRIVATE LABEL BRANDING

2011-11-11T11:51:00.000-08:00

‘Private Label Consulting’ – "Advancing performance, values, and rewards beyond ordinary imagination. Nobody knows about your talent, integrity, or accomplishments unless you give samples in action.”CREATIVE-RELIABLE-EFFICIENT.

* Creative solutions from start to finish.
* Informative, encouraging, motivational and productive.
* Establishing niche planning, funding, creative marketing tools
encompassing both ‘Clicks & Mortar’ applications.

“ A unique mosaic in that the principles of Business Development are woven with imagination, vision and disciplined practical expertise. The true ‘gift’ of reaching deep, bringing out the best in colleagues and client’s.”

KNOWLEDGE CAPITAL to capitalize on! The performance record is proven. Parallel with International Tourism Development, and since 1982, Bob has been at the forefront of New Technology applications for today’s business. “Kiosk & Internet Pioneer” Clicks & Mortar Market integration. Marketing Specialist.

Since 1978 (INC.) Project managed, partnered, coached and owned a variety of ventures as well as served as leader in numerous Government initiatives and studies in both Tourism and/or emerging Technological changes.

WHAT - EXACTLY DOES BOB DO?

2011-10-09T08:34:00.000-07:00

WHAT? – EXACTLY?

CONSULTING, SENIOR ADVISOR AND COACH.

Consulting is more than simply expressing theory and abstracts. My expertise goes beyond and encompasses “hands on” experience. There is no better understanding of business than the investment of your own money and the signing of personal checks every month. You have to bank on your decisions. Your Bank. Your Money. Our long service in the marketplace puts reality in perspective. “Out of the box” Tried true.New economy and old. Raising the bar is combination of skills we have demonstrated. Building solid business strategies. Sometimes, just another opinion may be all you need.

*BUSINESS ANALYSIS - CURSORY OR DETAILED

Critical critique. Complimentary where due.Business analysis. Silent Shopper. Person by person evaluations.Constructive reality.Clicks & Mortar, Tourism and Government initiatives at all levels.General review/amendments of Business Plans, Marketing Plans. Service Culture.

*MARKETING

Developing the engine that drives the enterprise to determined goals is exciting.My creative spirit has helped many clients’ find their way “ out of the box.” Normality is dull. My reputation has been built, beyond all other abilities, as Marketer extraordinary.The milestones are proof positive. A record of winning enterprises shows the valuable contributions made and indeed the making of many clients’ very, very, rich.
“Seeing beyond the horizon and determining how to make the journey real is the essence of marketing.” Real marketing solutions are crafted with bold strokes and imagination.

*MANAGEMENT - SHORT TERM OR LONG.

Project by project. Senior level or middle assignments. Recognized experience and expertise to jump right in. What role? Good guy? Bad guy? Interim CEO, Leader. General Administrator. Troubleshooter. Proven leadership abilities have been demonstrated.

Leadership in Franchise, Big or Small Hotel, Resort, Tour Operations, Restaurants – traditional or fast food. Community, Provincial and Nation Development, IPO and Public Company Development.

Management skills have touched al sizes and shapes. Start-up scenarios.

*TRAINING

Inter-departmental training. Service training. Sales training. Management skills training. Focus Groups. Evaluations. Personal experience as Instructor in post secondary academic environments as well as our own staff training in various businesses for invested company’s and client’s, lend the expertise offering your staff skills they may really wish elevated or simply to re-assure they know their job well. COMMUNITY TRAINING IS IMPORTANT AND SEMINARS, LEADERSHIP PROGRAMS, FIT WELL.

*PROMOTION & SALES

Foremost in the minds of all business - SELL THE PRODUCT!

Develop action plans that make your investment in the marketing model pay off. Marketing is a framework and creates a desired goal. Promoting your business and selling the product is making that marketing plan come to life.

*LIAISON

Lobby. Expertise as Chair over the years with numerous organizations and governments bring the delicate balance required in persuasion to the forefront.

Working with government agencies in establishing agendas, white paper studies, nurturing, and other requirements to the benefit of client’s and others.

Mediation between both organizations/government and strategies to solve conflict issues. Required “stick handling” internal and external relations Planning and advise on Media and Public persona.

How to deal with media and regulators. Information dissemination that works.

*INVESTOR RELATIONS & FINANCE

Having served as Director on public company boards and negotiated financing at different levels of growth I am familiar with Investment models, acquisitions, mergers, and alliance strategies. Creating public investor confidence models is paramount.*******************************************************************

ENTREPRENEUR! -

-International Corporation with in-house training. (Hilton Hotels). Quickly, accelerated into management divisions and then as Head Office executive (Corporate Internal Auditor) with Delta Hotels as the new start-up chain organization was founded.

Subsequent – on going studies completed with Langara College, King Edward Adult Center, British Columbia Institute of Technology, U.B.C., Distance Learning, included – Marketing. Industrial Relations. Business Administration. Business Accounting. Sales Training. Advertising. International Affairs. Import/Export, Economics. Real Estate, on going adult development courses as required to upgrade personal skills.

Numerous courses in computer programming, e-content design, network architecture, and in particular, business (e-marketing, sales, advanced business modeling),and other up-grading programs have been on going as specific projects dictated.*With Public Company expertise,

I have served on, and do serve on the boards of both Canada and USA Company’s. Advisor too change over firms going from private to public. Current Companies include, Resource Mining, Communications (internet) and Environmental Green Energy delivery utilizing dirty waste plastics as fuel source developed with PENN STATE University and Korean unique patented Burner.

PROVEN PERFORMANCE – PROVEN VALUES

With personal life experiences, there are decisive moments.
Serious. Dangerous. Humourous. Inspiring. Informative. Educational.As a Professional Public Speaker and past member of ‘The Speakers Association of North America’ - Topics are open.

CONTACT – BOB (British Columbia, Canada) Email – clydesdalehouse (at) gmail.com

STAND OUT IN THE CROWD

2011-08-05T08:07:00.000-07:00

STAND OUT IN THE CROWD!Make A Statement With Your Business!
Crafting Success Without Compromise.
Contact Bob
clydesdalehouse (at ) gmail.com